[Solution] Analysis of emotional intelligence strategies
What particular aspects of emotional labour (ie. instrumental, collegial, and/or therapeutic) are evident in this scenario?
What emotional intelligence strategies (supported by literature) could be used by the nurse to more effectively address the emotional labour and personal/interpersonal issues in this scenario?
What are the potential benefits of using these emotional intelligence strategies for the nurse, patient, family/carer, and/or colleagues (as relevant) in this scenario?