[ANSWER] 5058 Interpersonal Communication in Nursing-Critical Analysis Essay: Analysis of emotional intelligence strategies

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Overview of the course
This unit of study will examine the diagnoses and treatment of cancer as experienced by the patient and their family.
Students will examine how culture, age, socio-political situations and health beliefs can influence the cancer experience.
This unit of study will draw on a range of media (narrative, film, audio, images) that inform the understanding of cancer and hematological illness experiences.
Interpersonal communication as an integral component of the therapeutic work of nursing will be interactively explored.
Students will examine how our understanding impacts clinical practice and health care delivery, and will explore the interface between the social context of the lived experience of illness and that experienced within the context provided by current approaches to health care service delivery.
Approaches to patient management within the total patient experience will focus on collaborative decision-making and the ways in which synthesized evidence informs patient care.

Module Overview

Interpersonal Communication in Nursing. This module explores the nurse’s use of effective interpersonal communication with colleagues, patients and families. The framework of emotional labour in nursing (collegial, instrumental and therapeutic emotional labour) is applied to nurses’ communication, and the relationship between emotional labour and emotional intelligence is explored. The focus of experiential sessions is on effective communication with patients experiencing grief and loss, and skills that can be used to manage complex patient situations. Sessions will also address collegial communication and assertiveness in healthcare.

Task

Format:   Critical Analysis

Length:    2500 words

APA6 referencing

Assessment details

Emotional intelligence includes the ability to understand other people, work well in cooperation with them and to be self-aware. Emotional labour is a term that can be used to describe nurses’ management of their emotions in relation to interacting with consumers, family/carers and colleagues.

Four (4) scenarios on aspects of cancer and haematology nursing practice are to be accessed from the unit of study eLearning site. Using relevant literature to support your answers, critically analyse each scenario and in your response, address the following questions:

• What particular aspects of emotional labour (ie. instrumental, collegial, and/or therapeutic) are evident in this scenario?
• What emotional intelligence strategies (supported by literature) could be used by the nurse to more effectively address the emotional labour and personal/interpersonal issues in this scenario?
• What are the potential benefits of using these emotional intelligence strategies for the nurse, patient, family/carer, and/or colleagues (as relevant) in this scenario?

This assessment should be submitted in a modified essay format. This means students are required to include an introduction, body and conclusion in their work. Headings are acceptable but dot points, lists, pictures and tables are not.

[ANSWER OVERVIEW]

Case Study 1: Collegial Communication

The most dominant aspect of emotional labour in this scenario is collegial. The two features of collegial emotional labour include navigating expectations and maintaining order (Delgado et al., 2017). The former concerns scenarios where the interaction between nurses and other healthcare teams aim to maintain or improve quality of care. The CNC in this scenario is concerned about follow-up management and looks to improve such care delivery by incorporating a nurse-led model. The CNC feels that managing the symptoms and adverse effects of treatment early could significantly improve the experiences of the patients. In the course of such interactions, different parties have unique standpoints and a nurse must...[Buy Full Answer: 2500 WORDS]